Is Starpets Legit?
See if Starpets is legit, the bot, top-up, refund, and withdrawal problems users report.
TL;DR
Starpets is a Roblox marketplace with 11k Trustpilot reviews and a 4.6 TrustScore, but 1 in 5 reviews are 1- or 2-star, and they report the same problems: failed delivery bots, top-ups that never reach the balance, slow refunds, stuck withdrawals, and support that has replied to only 7% of negative reviews.
Starpets is one of the biggest third-party marketplaces for Roblox items. It is best known for Adopt Me pets, but it also sells MM2, Grow a Garden, Steal a Brainrot, and it lets players sell their own items for cash.
In this article, we'll explore how Starpets works, the main problems users report on Trustpilot, why those problems happen, and how BloxBoom avoids them.
What Is Starpets?
Starpets is a marketplace, so some items come from its own stock, and others are listed by sellers. You top up a balance on the site, buy the item, then claim it in-game by adding a bot as a friend, joining it, and accepting the trade. Starpets says items arrive within 5 minutes and claims over 1 million users a month.
Starpets also lets you sell. You link your Roblox account, which reviewers say requires your password or account cookie, hand the item to a bot, and receive the payment in your Starpets balance minus a commission. Sharing your password or cookie gives the site full access to your account, so selling carries more risk than buying.
Also Read: Adopt Me Trading Guide
What Do Starpets Reviews Say on Trustpilot?
Starpets has two Trustpilot profiles. The main one, starpets.gg, has 11,179 reviews and a 4.6 TrustScore, with 62% 5-star and 15% 1-star. A second profile for starpets.pw has just over 900 reviews and a 4.5 score.
The Positive Reviews
Most happy customers say the same three things: the prices are low, delivery is fast, and the site is easy to use. Many first-time buyers mention they expected a scam and got their pets within minutes.
The Negative Reviews
Around 1 in 5 reviews on the main profile are 1 or 2 stars, and Starpets has replied to only 7% of them. On the starpets.pw profile, it hasn't replied to any negative reviews at all.
Starpets Problems and Complaints Explained
None of these complaints prove Starpets is a scam, but the 1-star and 2-star reviews keep pointing to the same six problems.
1- Delivery Bots That Fail
Every order is delivered by a bot, so when the bot breaks, your order stops. Users report bots that won't accept friend requests or need several tries. One MM2 player never got their first Godly because the bot never added them, and another never received items won from a wheel spin.
2- Top-Ups That Don't Reach Your Balance
You have to load money into a site balance before buying, and that step causes a lot of complaints. One user paid $140, including fees, for a $133 deposit, but nothing was added to their balance, and live support refused to help. Another paid for 13 credits and received 3. Others report double charges and payments flagged as fraud above 25 euros.
3- Slow Refunds
A detailed review explains that marketplace orders used to go through a bot acting as a middleman, but buyers now deal with each seller directly, which the reviewer says is slower and less secure. When an order fails, it can become a dispute instead of a quick refund. One buyer waited up to 20 days for a $38.89 refund after a seller pushed them to confirm the order early. Another customer said their granddaughter paid 9.47 pounds for two items that never arrived because the site never asked for her username, and the replies to their refund emails came from a no-reply address, written in Korean.
4- High Selling Fees and Stuck Withdrawals
Many sellers say their Roblox account won't link, which stops them from selling at all, and one said seller-side bugs have gone unfixed for more than 3 months. Trustpilot's summary also points to high commissions. One parent said their daughter sold pets worth $350, received only $250, and then saw her withdrawal returned to her Starpets balance.
5- Support That Doesn't Solve Issues
Reviewers say the first line of support is a bot, and the real staff behind it often can't fix the issue. Others say their tickets were closed without a solution, or that their account was deactivated with funds still in it.
6- Items That Disappear After Delivery
MM2 players report getting duped items, and one said a Godly vanished from their inventory two days later, with support telling them to contact Roblox. A few Adopt Me players also say their accounts were hacked after using the site, though they don't explain how.
Also Read: Best Places to Buy MM2 Items
Final Thoughts
Starpets is a legitimate marketplace, and many players buy cheap pets from it without issues. The problems start when something goes wrong: a bot fails, a top-up doesn't land, or a withdrawal gets stuck, and support rarely resolves it. If you still use Starpets, keep your top-ups small and avoid selling until you trust the site. If you want fast delivery and a real person behind every order, BloxBoom is the safer choice.
